Privacy Notice

Open-City knows that you care how information about you is used and shared. We appreciate your trust in us to use and share that information carefully and sensibly. This notice describes the privacy policy of Open-City. By taking part in Open-City’s events, visiting,, or any of our associated websites, you are accepting and consenting to the practices described in this Privacy Notice

Controllers of Personal Information
Any personal information provided to or gathered by Open-City including information gathered on any of our associated websites is controlled by Open-City, whose registered office is 18 Ensign Street, E1 8JD.

What Personal Information About Customers Does Open-City Gather?
We use your personal information to handle orders, deliver products and services, keep you up to date with important event changes, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. In addition, we use this information to improve our services, to prevent or detect fraud or abuses of our website, and to enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather:

Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you and communicating with you with important event updates.

E-mail Communications: If you opted in to receive our e-newsletter or signed up to use the 'My Favourites' function on the Open House London search site, you will receive monthly updates from Open-City. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Open-City if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your preferences via the newsletter from us distributed by the Constant Contact service.

Does Open-City share the Information it receives?
We do not sell any personal information to 3rd parties.

Affiliated Businesses We Do Not Control: We work closely with affiliated organisations such as the Open House Weekend building partners. In some instances, for example when ballots are taken through our website on behalf of participating buildings/partners, we will need to share some information with those affiliated organizers.

Promotional Offers: Sometimes we send offers to selected groups of Open-City customers on behalf of other businesses. When we do this, we do not give that business your name, postal or email address or telephone number.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming any purchases. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

What About Third-Party Advertisers and Links to Other Web sites?
Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites.

What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Open-City features as Open House Weekend favourites.
If you do not want to receive e-mail or other mail from us, please adjust your preferences with the enewsletter hosting at Constant Contact. (If you do not want to receive conditions of use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Open-City and orders placed with Open-City. It is your responsibility to review them for changes.)

Are Children Allowed to Use the Open-City websites?
Open-City does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use the Open-City shop only with the consent of a parent or guardian. There are dedicated website areas for children - please see the main site.

Notices and Revisions
If you have any concern about privacy at Open-City, please send us full details by email to We will try to resolve the issue for you.

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